Privacy Policy

Introduction

We are committed to safeguarding the privacy of our website visitors and service users.

Grosvenor Mobility Limited (“us”, “we”, or “our”) operates the Grosvenor Mobility website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Contact Data

We may process your contact data (“contact data“). The contact data may include your name, postal address, landline and/or mobile number and email address. The source of the contact data is the information you enter into the form/s on our website and submit to us or which you may give to us via a phone call. The contact data may be processed for the purposes of providing information on our services and communicating with you about our products or services via phone, email and post.

Phone Calls

By supplying your telephone number, you agree to us making reasonable telephone contact to service your enquiry and provide suitable and reasonable product advice via the telephone. You can at any time review and reverse this by requesting that we no longer contact you.

We may record calls to enable us to double-check information, to ensure our quality of customer communication is of an acceptable standard and for ongoing training purposes.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Enquiry Data

We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

Correspondence Data

We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

Transaction Data

We may process information relating to transactions, including purchases of goods and services, that you enter into with us (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our business. The transaction information will be held for the minimum statutory period as defined by HMRC.

Retaining Your Personal Data

We have lots of valued customers who purchase our products over many years. To best serve our customers and keep them informed about our products and services, we will be retain your data for a minimum period of 3 years following date of receipt and for a maximum period of until you advise us you wish your personal data to be deleted.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities.  The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories.  They share information on what their customers buy. Epsilon Abacus analyses this pooled information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Please note that Epsilon Abacus may transfer data outside of the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please call us. If you do not wish us to share this information please leave the appropriate box unticked when submitting a form on our website or to update this preference at any time please 0808 301 3390, write to us at Grosvenor Mobility Limited, Unit 2 Woodfield Business Park, Kidderminster Road, Ombersley WR9 0JH or email us via this website.

Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which Grosvenor Mobility are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows Grosvenor Mobility to better understand our customers and to communicate with you more effectively. Please note, your personal information is not shared with any of the other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many customers who have bought from us in the last 0-12mths, and who have also bought from other members of the co-operative in the last 0-12mths, or the last 24mths, last 36mths etc.  To understand more please click through to Experian’s website to understand more about their marketing services.

Controlling Use Of Your Data

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to be removed from our mailing list or database at any time. See below for further details.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Communications

Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling.

If you do not wish to us to use your data for this purpose, please call on 0808 301 3390, write to us at Grosvenor Mobility Limited, Unit 2 Woodfield Business Park, Kidderminster Road, Ombersley WR9 0JH or email us via this website.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update this policy from time to time by publishing a new version on our website.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, , please contact us.